Return, Replacement & Cancellation Policy
If you receive a damaged product, we will provide you the replacement. If the same product is not available, we will offer you complete refund. However, we do not offer exchange/refund for non-defective products or for other reasons. Once a product is received in good condition, we cannot accept returns or replacements for personal preferences, sizing issues, or non-suitability.
No Return / No Exchange Conditions
We do not accept returns or exchanges for the following:
- Items that feel too heavy or appear bigger/smaller than expected
- Size issues
- Bent earring stems (intentionally done to prevent breakage)
- Loose beads or stones that can be fixed easily with glue
- Damaged or broken ropes provided as freebies
- Natural irregularities in handmade or hand-set jewellery
- Variations in stone combinations in certain hand-set designs
Unboxing & Damage Claim Policy
To process any transit damage or loss claim, the following is mandatory:
- A 360° continuous unboxing video from start to finish, clearly showing the damage of product
- Clear photos of the damage
Claims without proper video proof cannot be processed.
